So you think you want to work at Fleet Feet? THAT'S GREAT, we love new people and are always looking to put the right people in the right position. But before you consider filling out our employment application, we'd like you to think about some things to ensure you are right for Fleet Feet and (possibly more importantly) that Fleet Feet is right for you. These questions are not intended to scare anyone away, just to prepare you for the job ahead.
Can you stay calm and friendly under pressure? People love Fleet Feet because we treat our store like a second home. What that means for the employees of Fleet Feet is it is our job to give everyone the highest level of customer service: welcoming people in, holding the doors open, offering water on hot days, even when there are a lot of people in the store. Staying calm and remaining friendly even when the pressure is on is vital.
Are you a team player? Fleet Feet of Schererville is a family and we work side-by-side, relying on each other for support, guidance, and assistance, especially during our busy season. And no matter what’s going on in your week, we will be counting on you to "knock the dirt off your boots" and be 100% ready to work when your shift starts. We all depend on and support each other, and we fiercely protect the culture our store has.
Are you willing to learn new things? Customers look to our staff to know... well... everything. The running industry is constantly changing and there are always new products, ideas, techniques, and technology that you will have to learn. None of our staff know everything about running, but we are all willing and able to learn, research, and look up the information we need, even if it is on our own time. We also have a video education platform that you will have to keep up with, learning all Fleet Feet has to offer as it happens.
Do you pay attention to the little things? It's the little things that keep our customers coming back. It is remembering their name or the event they were planning on doing. It's ensuring you know the type of pain they have and suggesting the product that will mean something to THEM. It's shaking their kid's hand when they get their first new shoes or handing out a high five when they complete their longest distance run (even if it is only down the block).
Are you patient and eager to serve people? We expect our staff to have the heart of a servant. Our customers will come in with all types of needs they look to us to fulfill. Their expectations may be outrageous and their questions may seem crazy at times, but your humility must take a front-and-center role while you guide them on their journey to be more fit, run more miles, have less pain, or have someone to talk to. It is your job to serve those who come through our doors.
Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs, training programs, and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.
If you were excited by these questions and are still ready to go... continue on with the application, we can't wait to meet you.
NO PRIOR EXPERIENCE IS NECESSARY. YOU JUST HAVE TO HAVE THE PASSION FOR HELPING PEOPLE!